Identify problems before customers report them
Metrics, checks, and alerts monitor your systems around the clock. If something goes wrong, you know it first – not your users.
LEAN Stability: Monitoring and Incident Management
Metrics, Alerts, Playbooks instead of Chaos
Your system goes down and the team hears about it from the customer. We build monitoring, alerting, and incident management that identify problems before they escalate. Structured runbooks, clear playbooks, planned deployments.
What is it about?
For teams that learn about outages from customers instead of dashboards. For systems without structured alerting. For IT departments that spend more time firefighting than on development.
Your benefit:
- Response speed ↑
- Team relief ↑
- Downtime ↓
Do you know?
What does this bring you?
Structured incident response
Clear runbooks and playbooks for the most common scenarios. Who does what, in what order, with what escalation. No more improvisation.
Fewer recurring errors
Post-incident reviews, documented root causes, actions that are actually implemented. Every incident makes your system more stable instead of just older.
Planned deployments
Monitoring gives you the confidence to roll out changes. If a metric drops after deployment, you see it immediately – and can rollback before it escalates.
Pilot Phase
Deliver first, then commit. That's what the pilot is for.
- Duration
6-10 weeks
- Assessment
Which systems and services are business-critical? Which metrics are missing? What does the current incident process look like?
- Derived from this
Platform selection, metric design, alert strategy
Deliverables
- Selection and setup of a monitoring platform
including integration with an existing system/service
- Configuration
of up to 10 metrics/checks and up to 5 alert rules
- Setup
of a notification channel
- Deployed and actively monitoring
for a defined test environment
Frequently Asked Questions
FAQ
Do we need a monitoring tool before you start?
No. Selection and setup are part of the pilot. If you already have Datadog, Grafana, or similar in use, we will build on that. If not, we recommend the appropriate tool for your context.
What is the difference between monitoring and incident management?
Monitoring tells you that something is going wrong. Incident management tells you what to do next. Together, they ensure that problems are quickly identified and structured solutions are found – instead of ending in chaos.
How do you avoid alert fatigue?
By only creating alerts that require action. No info alerts, no 'nice to know' notifications. Each alert has a clear threshold, an owner, and ideally a runbook. In the proof, we measure the signal-to-noise ratio.
What does a monitoring tool cost?
Depends on the stack. Grafana + Prometheus is open source and free (self-hosting). Datadog and PagerDuty are SaaS with usage-based pricing. We recommend based on your infrastructure and budget.
How do you ensure data consistency?
Validation at every interface, error handling with retry logic, dead-letter queues for unprocessable records, and logging for every flow. In the pilot, we demonstrate this with 3 concrete use cases.
Do you work T&M or fixed price?
Start as a timeboxed pilot in T&M (optionally with a cap). No fixed price risk, no lock-in. You see at any time what you are paying for – and can stop at any time. But very few do.
If you still have questions, just contact us
